Privacy Policy

Effective Date: May 11, 2026

This Privacy Notice describes how ACE Resource Network (“we”, “us”, “our”) collects, uses, and discloses information about you when you use our website (www.aceresourcenetwork.org), member portals (including our Medicaid Learning Collaborative member portal), applications, services, tools, and features, or otherwise interact with us (collectively, the “Services”). For the purposes of this Privacy Notice, “you” and “your” mean you as the user of the Services.

1. Changes to this Privacy Notice

We may modify this Privacy Notice from time to time, in which case we will update the “Last Updated” date at the top of this Privacy Notice. If we make material changes to how we use or disclose information we collect, we will use reasonable efforts to notify you (such as by emailing you at the last email address you provided us, by posting notice of such changes on the Services, or by other means consistent with applicable law) and will take additional steps as required by applicable law. If you do not agree to any updates to this Privacy Notice, please do not continue using or accessing the Services.

2. Collection and Use of Information

When you use or access the Services, we collect certain categories of information about you from a variety of sources. In addition to the specific uses discussed below, we may use this information to provide and improve the Services and to maintain our business relationship, including by enhancing the safety and security of our Services, providing customer support, complying with applicable legal obligations, enforcing any applicable terms of service, and protecting our rights and the rights of our employees, users or other individuals.

Information You Provide to Us

Some features of the Services may require you to directly provide certain information, including information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. Information that you directly submit through our Services includes:

Basic contact details, such as name, phone number, email address, organization name, industry, city, and state, including any information you provide when you fill out our contact form or sign up for our newsletter. We use this information to provide the Services, and to communicate with you (including to tell you about services that may be of interest to you). Newsletter subscriptions may be managed through a third-party service provider (such as MailChimp). You may opt out of receiving our newsletter communications at any time by using the unsubscribe or opt-out function displayed in such communications to you. Please note that if you opt out, we may still send you transactional or administrative messages.
Account information, such as username and password, if you register for and access our member portal as part of the Medicaid Learning Collaborative. We use this information to provide the Services and to maintain and secure your Medicaid Learning Collaborative account with us. If you register an account, you are responsible for keeping your account credentials safe. We recommend you do not share your access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Member profile information, such as your name, title, organization name, state, and email address, if you are a member of our Medicaid Learning Collaborative. We use this information to provide the Services. Such profile information may be displayed in a directory in the member portal and accessible to other members of your Medicaid Learning Collaborative cohort. Please note that, while this information is not publicly available, it may be viewed and used by other members of the Medicaid Learning Collaborative.
User-submitted content, such as any information you choose to submit on shared areas of the member portal that are accessible to other members of the Medicaid Learning Collaborative, including information relating to your state projects. Content submitted to such areas of the member portal will be accessible to us and other members of the Medicaid Learning Collaborative, and other members may be able to further share that content and may or may not attribute it to you.
Any other information you choose to include in communications with us, for example, when sending us a message through the Services, submitting our contact form, or sending us an email.

Information Collected Automatically

We and third parties may also use cookies, pixels, or other tracking technologies to automatically collect certain information about your interactions with the Services. This information is collected and used to tailor your experience with the Services, run analytics, better understand user interactions with the Services, etc. Such information includes: device information (such as device type, operating system, unique device identifier, and internet protocol (IP) address), approximate location information (based on IP address), and other information regarding your interaction with the Services (such as browser type, log data, date and time stamps, and interactions with our newsletter communications).

Most browsers accept cookies automatically, but you may be able to control the way in which your devices permit the use of cookies. If you so choose, you may block or delete certain of our cookies from your browser; however, blocking or deleting cookies may cause some of the Services, including any portal features and general functionality, to work incorrectly.

Your browser settings may also allow you to transmit a “Do Not Track” signal when you visit various websites. Like many websites, our website is not designed to respond to “Do Not Track” signals received from browsers.

Information Collected From Other Sources

We may obtain information about you from outside sources, including information that we collect directly from third parties and information from third parties that you choose to share with us. Any information we receive from outside sources will be treated in accordance with this Privacy Notice. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third-Party Websites and Links.

3. Disclosure of Your Information

We may disclose your information for legitimate purposes subject to this Privacy Notice, including to our vendors or other service providers who help us provide the Services, including for email communications (such as MailChimp), web analytics (such as Google Analytics), member directory management (such as Airtable) system administration, cloud storage, and security. In addition, we may disclose your information to our affiliates or others within our corporate group, professional advisors (such as auditors, law firms, or accounting firms), and third parties in connection with or anticipation of an asset sale, merger, bankruptcy, or other business transaction.

We may also disclose your information as needed to comply with applicable law or any obligations thereunder or to cooperate with law enforcement, judicial orders, and regulatory inquiries, to enforce any applicable terms of service, and to ensure the safety and security of our business, employees, and users.

4. Social Features

Certain features of the Services allow you to initiate interactions between the Services and third-party services or platforms, such as social networks (“Social Features”). Social Features may include features that allow you to access our pages on third-party platforms, and from there to “like” or “share” our content. Use of Social Features may allow a third party to collect and/or use your information. If you use Social Features, information you post or make accessible may be publicly displayed by the third-party service. Both we and the third party may have access to information about you and your use of both the Services and the third-party service. For more information, see the section below, Third-Party Websites and Links.

5. Third-Party Websites and Links

We may provide links to third-party websites or platforms. If you follow links to sites or platforms that we do not control and are not affiliated with us, you should review the applicable privacy notice, policies and other terms. We are not responsible for the privacy or security of, or information found on, these sites or platforms. Information you provide on public or semi-public venues, such as third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

6. Children’s Privacy

Our Services are not intended for children, and we do not seek or knowingly collect any personal information about children. If we become aware that we have unknowingly collected information about a child, in particular any child under 13 years of age, we will make commercially reasonable efforts to delete such information from our database. If you are the parent or guardian of a child under 13 years of age who has provided us with their personal information, you may contact us using the information below to request that it be deleted.

7. Data Security

8. How to Contact Us

Should you have any questions about our privacy practices or this Privacy Notice, please email us at info@aceresourcenetwork.org or contact us at
2443 Fillmore Street, #380-1487, San Francisco, CA 94115.